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 Waldo County Transportation Program
Office Hours 8am-4pm Monday through Friday
(207) 338-4769 or 1-800-439-7865 

  

Frequently Asked Questions

WCTP General Transportation Questions
WCTP's Self Driver Program

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

WCTP General Transportation Questions:                                             return to top
Q. I live in Waldo County. Am I eligible for transportation services provided by the Waldo County Transportation Program?
A. Yes, everyone is eligible to ride the buses on scheduled routes outlined in the WCTP bus schedule.
 
Q. I need a ride next week to a destination not listed on the bus schedule. Is it possible to get a ride?
A. Yes, as long as the cost of the trip is paid for by the individual or a service organization or when the trip can piggyback on a trip already going in the same directions. Transportation arrangements can be made for requests made to destination not listed on the bus schedule for:
  • Approved medical appointments anywhere in the United States for customers that hold a valid MaineCare card.
  • Mandated appointments referred by the Department of Human Services.
  • Meeting the needs of low-income customers certified eligible under Maine Department of Human Services income guidelines.
  • Any purpose by bus or van within 100 miles of the Waldo County line under charter agreement.
Q. Do I need to fill out an application?
A. Low-income people that cannot afford WCTP rates must complete an application certification process.
 
Q. How do I arrange a ride?
A. Call (207) 338-4769 or toll free 1-800-439-7865 or drop into the dispatch office at 9 Field Street, Belfast, Maine.
 
Q. Do I need to provide advance notice?
A. Yes, two full business days advance notices is required to reserve a ride.
 
Q. When can I expect my ride to arrive?
A. Up to one-half hour plus the travel time to get to the appointment.
 
Q. Will the driver pick me up at home?
A. Yes, on advertised routes except for people riding on the Belfast Shopper Run.
 
Q. Are car seats available for my child?
A. Yes, upon request with advance notice.
 
Q. My mother is in a wheel chair. Can she be scheduled for a ride too?
A. Yes, a lift equipped bus will be dispatched providing she meets the financial qualifications.
 
Q. Will the driver assist my mother with her parcels?
A. Yes, drivers are there to help passengers in any way possible.
 
Q. Will the driver come back to pick me up when I am ready to return home?
A. Your return trip time and location should be scheduled when you make your trip appointment (except for Belfast Shopper Run which has set pick up and drop off locations and times).
 
Q. How much will my ride cost me?
A. Fees charged to customers vary:
  • Medical transportation for MaineCare eligible customers is free for the consumer.
  • Any transportation provided for DHS certifice eligible clients is free for the consumer.
  • Customers riding on regularly scheduled routes are charged us fares ranging from $1.00 to $5.00 for a one-way trip.
  • Elderly customers that cannot use the regularly scheduled bus route system have the opportunity to pay .30 cents per mile for their ride to medical appointments. Services will be provided by volunteer drivers.
Q. How will I know if the buses cancel in stormy weather?
A. Tune into WABI Channel 5 on your television or radio station WYOU.
 
 
WCTP's Self Driver Program                                                                       return to top

Q. How do I sign up for WCTP’s self drive program?

A. Provide WCTP’s dispatch office with a copy of your current MaineCare card.

 

Q. How do I get reimbursed?

A. To be reimbursed for self drive appointments there are several steps that must be taken: (a) Notify WCTP by calling the self drive appointment line at 338-5757 or dropping by the WCTP dispatch office prior to each medical appointment time and date. (b) Have appointments verified by the medical facility you attend.  (c) Complete the client reimbursement form for each trip and submit to WCTP for processing.

 

Q. Can my friend, neighbor or a family member be reimbursed for transporting me to the doctor?

A. Yes, there is a place on the client reimbursement form where you can assign payment to anyone you wish. Reimbursement is only available form the member’s home to appointment and return.

 

Q. Do I need to submit receipts for tolls, parking, etc.?

A. Yes, receipts must be attached to your reimbursement forms.

 

Q. If I have a medical appointment out of state do I have to do anything different?

A. Yes. Additional notification time is necessary because WCTP is require to have all out-of-state travel authorized by the Bureau of Medical Services before appointment dates.

 

Q. How long will I have to wait for my reimbursement check?

A. Checked are processed and mailed every other Thursday as long as all the required information is correct on the reimbursement sheet.

 

Q. If I only have to travel short distances to medical appointments, say five miles or less, why should I bother to submit a request for reimbursement?

A. WCTP receives an administrative fee for each trip reimbursed that helps pay for the administrative expenses.

 

Q. What should I do if I have more questions that aren’t answered here?

A. Call (207) 338-4769 or 1-800-439-7865 or stop by the Waldo County Transportation Office at 9 Field Street Belfast, Maine.

 

 
© 2007 Waldo Community Action Partners. All rights reserved.